50 Waterfall Incense Cones
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us visit our Contact Us Page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Orders can be canceled if requested within 24 hours of placing your order. Once an order has shipped the order is no longer eligible for a cancelation. You will then be required to follow our return procedure.
All orders are shipped within 24 to 72 hours of you placing the order. All orders are shipped using DHL, USPS or ePacket depending on your location and fastest available service. Average shipping time is 10 business days, but sometimes can take up to 20 business days depending on delivery location and current shipping delays. After your order ships you will be sent tracking information allowing you to track your order every step of the way!
Still have a question? Contact Us!